We don’t ever compromise on quality and customer satisfaction. We gladly accept returns or exchanges.
Unfortunately, If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or replacement.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The customer is also entitled to refund/return, in the following cases
- The wrong product was received by the customer
- Products have some defects (point no 7 will be applied to it)
- Product damaged in shipping (you can get an exchange free of cost or if you want a refund on this contact us on our given email)
- Product tampers
- Please Note: Change of mind is not applicable.
- You will be responsible for paying the shipping back to us.
- If an order is canceled (or refunded) by the customer due to any reason customer has to bear restock fee of 20%.
- The customer sends shipping details with the logistic tracking code.
Returns (if applicable)
- 1. Do You Accept Returns from the United States?
Yes, We accept Returns
- How can customers return your products?
- How will customers get the return label?
For defective products:
For customer remorse:
- How many days do customers have to return a product?
- The product conditions that you allow for returns
- What is the restocking fee?
No restocking fee
When Expect the Refund?
If you are approved for the refund, the credit will automatically be applied to your credit card or original method of payment, You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and wait for our reply we will send you the address where you send your item back for exchange.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
In case of cancellation of an order for any reason, we will deduct 2% from the total order value as International online 3D secure payment transaction fee after cancelling the order and refunding the order amount to the customer.
Please contact us at:
Return Shipping Address.
To return your product, you should contact our support team they will guide you:
Phone: +44 748 007 1331
E-mail: [email protected]