Standard Products – Return/Exchange Policy
We don’t ever compromise on quality and customer satisfaction. We gladly accept returns or exchanges.
We accept returns if the item defects and wrong in size. There is a very rare possibility that you might find it wrong as, because every item is Double-checked by our trained quality control staff we made your product as per your order.
Conditions of Return
Each jacket is produced by expert craftsmen using real cowhide and sheep hide leather. It goes through a tight quality control before being shipped to individual customers.
But if something unfortunate led to an unsatisfied customer, we ensure to help the customer with our simple 28-day return policy.
Send us an email at firstname.lastname@example.org
to begin the return process.
- Your return request will process within 7 to 10 working days after we’ve received your notification via email.
- The jacket should be in the form it was sent to you; unworn, unwashed with all the tags attached.
- The customer will pay the return shipping cost. Depending on location.
- The customer might be requested to email us photos of the jacket highlighting the issue.
Don’t worry! We’d love to assist you through the entire process.
Customized Jackets – Return Policy
Customized leather jackets cannot be returned or exchanged.
Our leather craftsman stitches each piece meticulously according to the size, choice, and taste of our customer. A customized leather jacket is unique to you, therefore cannot be returned or exchanged.
Dumping leather into a landfill is an environmental hazard and the waste of a natural resource. Customized leather jackets can’t be reused and end up in a landfill, unfortunately.
Do you have an alteration issue?
If yes, don’t worry one bit. We can get that sorted without a hassle.
Just send us an email at email@example.com
with the information of all the alterations you want.
The shipping cost of alteration is paid by the customer. It may vary depending on your location. Our representative will update you on the shipping cost when you email.
How To Return?
The return process is extremely simple.
Send in a return request at firstname.lastname@example.org
- We will get back to you within 24 hours once your initial return request has been received.
- After processing your request, simply return your order to our warehouse.
- Don’t return the jacket in its original packaging. Use thinner packaging to reduce shipping charges.
Your feedback means a lot to us. Please feel free to let us know what went wrong or send in your queries, comments or reviews email@example.com